Job Introduction
Job title: Advanced Nurse Practitioner / Advanced Clinical Practitioner
Location: The Loxford Practice / Total Triage Hub
Salary: Up to £60,000.00 per annum depending on experience
Hours: 37.5 hours per week
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Role Responsibility
As a valued member of the Operose Health team, your key duties will include:
As an ANP/ACP, you will be responsible for reviewing and clinically assessing online requests submitted by patients across our participating practices.
Using your advanced clinical knowledge and professional judgement, you will determine the most appropriate outcome for each request. This may include providing clinical advice and treatment directly through our online platform, arranging further assessment, directing patients to another healthcare professional or escalating urgent cases where necessary.
You will work closely with GPs, other ANPs/ACPs, allied health professionals and administrative colleagues to deliver a safe, responsive and coordinated service.
This is a clinically focused role for someone who enjoys autonomous decision-making, managing undifferentiated presentations and finding practical solutions to meet patients' needs.
Key responsibilities
- Review, assess and prioritise incoming online patient requests.
- Use advanced clinical reasoning to determine the most appropriate care pathway.
- Manage suitable presentations directly through the online platform within your scope of practice.
- Identify red flags, urgent presentations and safeguarding concerns, ensuring timely escalation.
- Arrange telephone or face-to-face assessment, investigations, referrals and follow-up where clinically indicated.
- Provide clear clinical advice, safety-netting and self-care guidance.
- Work collaboratively with GPs, other clinicians, AHPs and administrative teams.
- Ensure accurate clinical documentation and compliance with clinical governance requirements.
- Contribute to improving triage pathways, patient experience and service efficiency.
- Maintain safe and effective clinical practice through continuing professional development and clinical supervision.
The Ideal Candidate
What we look for in new colleagues:
- Current professional registration with the relevant regulatory body.
- Appropriate advanced clinical practice qualifications and experience.
- Strong clinical assessment, diagnostic reasoning and risk-management skills.
- Experience managing a range of patient presentations and recognising when escalation is required.
- Excellent communication and organisational skills.
- Confidence using digital systems and managing online patient requests.
- The ability to work autonomously while recognising when senior clinical support is needed.
- A collaborative approach and a commitment to delivering safe, equitable and patient-centred care.
Experience in general practice, urgent care, same-day access or clinical triage would be advantageous. Independent prescribing capability is desirable where relevant to the requirements of the post.
Package Description
How we’ll support you:
- Annual salary of up to £60,000 depending on qualifications and experience.
- 27 days annual leave plus bank holidays pro rata.
- Cost covered for all NMC pin renewals.
- 1 weeks paid CPD/study leave pro rata per year as well as in house CPD training sessions tailored to meet your needs.
- The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
- Car benefit scheme – specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
About the Company
We provide local primary care, at scale
Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.
Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.
We transform communities and reduce heath inequality
Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.
We have a unique offering in the NHS
Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.
We care
We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.
