Vacancies

Communications Manager

Role Responsibility

As a valued member of the Operose Health team, you will help us to achieve this vision. Your key duties will include:

Internal Communications 

• To proactively develop and maintain relationships with Operose Health services to ensure effective communication across the organisation.  
• To ensure that colleague communications are consistent with the organisations purpose, vision and values and communications standards. 
• Working with other teams across Operose Health to lead on change communications and day-to-day updates. 
• To value and understand the importance of engaging directly with colleagues to gain insight into the opinions and ideas of our teams and incorporate this into ongoing colleague engagement improvement plans. 
• To manage and maintain the intranet super user team and colleague engagement platform, training new members and ensuring that the intranet is a key component of the colleague engagement strategy.

Patient Engagement 

• Always consider the diverse needs of service users and carers, including hard to reach groups;
• Support the Operations team in engaging with patients and their carers effectively through numerous mediums specific to the need of each service and local population.

Stakeholder Engagement 

• Translate complex messages about the organisation’s successes into clear and compelling communications messages for a range of stakeholders including Integrated Care Boards (ICBs), NHS England (NHSE), Department of Health and Social Care (DHSC), Public Health, local Councils and healthcare professionals. 
• Proactively develop key stakeholder relationships internally and externally to ensure effective communication across Operose Health.  
• Support the Operations team in engaging with NHS Commissioners effectively through writing and editing support for external communications.

Branding and PR

• Be a brand champion: responsible for brand management and corporate identity for Operose Health. 
• Ensure that the overall style and content of communications on the Operose Health website and social media channels are in accordance with brand guidelines and appeal to our target audiences. 
• Updating and managing content on websites, working with web page owners inside and outside of the business to ensure content is up to date and accurate. 
• Provide a good quality service to colleagues and services wanting to promote their areas through digital communications. 
• To ensure that the look and feel of these digital platforms comply with the Operose Health brand. 
• Network internally to source news items for the sharing of best practice across Oper se Health. 
• Monitor media coverage and maintain a media coverage database, at a local and national level. 
• Create press releases, blogs, communications updates and newsletter articles highlighting our successes and achievements at a local and national level.  

Planning and Strategy 

• Assist the Head of Communications & Engagement in developing and delivering plans and programmes to support the communications and engagement strategies aimed at key stakeholder groups (patients, colleagues, commissioners, the media and NHSE/DHSC). 
• Deputise for the Head of Communications & Engagement when required to ensure service continuity. 
• Keep up to date with best practice and emerging trends in communications and stakeholder engagement practice, including digital communications and social media, and advise other leaders and communication colleagues on their potential use by Operose Health to enhance communication plans. 
• Evaluate and measure the reach, success and impact of the organisation’s communications and stakeholder engagement activities through quantitative and qualitative methods to enable learning and improved ways of working. 
• Ensuring all communications and engagement activity adheres to all legal and contractual requirements.

General 

• To maintain high standards of quality in record keeping ensuring information is always recorded accurately, appropriately and kept up to date.
• To handle highly complex and at times highly confidential information, which will require analysis and sophisticated judgement in relation to the PR and reputational implications of decisions and actions. 
• Undertake any ad hoc projects and initiatives as required by the Senior Leadership Team (SLT) and Executive Team.  
• To understand Operose Health’s Strategic Goals and how you can support the business in achieving them. 

The Ideal Candidate

What we look for in new colleagues 

• Education to degree level (or equivalent experience). 
• Experience of working within the NHS is essential, within primary care desirable.  
• Experience of leading the development and implementation of communication, stakeholder engagement Experience of dealing with the press and media. 
• Stakeholder engagement experience, including developing, implementing and evaluating engagement plans.
• Strong understanding of the expectation on public sector communications to be open, honest and non-political. 
• Ability to work effectively and collaboratively as part of a team, and is able to develop and maintain strong working relationships.
• Outcome focused and demonstrates the ability to deliver at pace, whilst maintaining attention to details, anticipating and navigating challenges.
• Leads and inspires those they work with, setting high standards and prioritising and delegating effectively including when working with team members whom they do not have line management accountability for.
• Excellent stakeholder engagement skills with the ability to deal professionally and tactfully with colleagues, patient groups and external stakeholders. 
• Self-motivated, proactive, innovative, with the ability to work independently and on their own initiative. 
• Flexible and adaptable, and proactively adjusts to changing priorities and circumstances.
• Resilient and able to provide clear direction and leadership as plans change.
• Able to manage sensitive and confidential information.
• Communicates fluently, concisely, succinctly and with an engaging and compelling manner both orally and in writing, and able to convey complex information to different audiences.
• Demonstrates expertise in developing, publishing and disseminating communications and digital media including multi media content e.g. videos, podcasts and webinars, reports, case studies, press releases and presentations.
• Confident and comfortable delivering presentations and leading meetings in person and online.
• Able to assimilate information quickly, and apply knowledge quickly and effectively to new situations and challenges.
• Highly effective project and time management skills and able to set objectives, manage budgets, engage stakeholders and proactively manage risks.
• Establishes processes for the measurement and evaluation of the impact of communications activities and campaigns and uses insights to refine future activities.
• Experienced in using a variety of content management, email marketing, virtual event and digital communications tools and platforms.
• Excellent keyboard skills and familiarity with Microsoft Office and the Google suite for word processing, spreadsheets, presentations and online meetings.
• Knowledge of information governance and GDPR requirements in relation to communications activities and campaigns.

Package Description

How we’ll support you 

• A range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and colleague wellbeing services. 
• Varied opportunities for career development within our wider organisation. 
• An opportunity to work with the UK’s leading provider of primary and urgent care, making real differences to the lives of over 700,000 patients. 
• Annual salary of up to £45,000 depending on qualifications and experience. 
• 27 days annual leave plus bank holidays pro rata.
• Full remote working.

About the Company

We provide local primary care, at scale 

Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries. 

Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides. 

We transform communities and reduce heath inequality

Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.

We have a unique offering in the NHS

Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.

We care 

We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.