Job Introduction
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Role Responsibility
- Support the HR Specialists team with Employee Relations activities, acting as first line support for line managers and employees in respect of any queries.
- Support the HR Specialists team with mobilisations and demobilisation of sites (producing data, letters and documents for TUPE in and out).
- Support in providing advice, guidance and support to employees as required in line with policies.
- Ensure regular review of the volumes of queries received by HR and produce KPI’s setting out any trends as required.
- Process all transactional queries in respect of personal contractual entitlements (holiday, sickness, maternity etc) as well as updating current employee personnel files.
- Support the employee lifecycle process by drafting contracts, contract variations, job descriptions and letters as required in accordance with the relevant process.
- Complete data cleansing activities on data held on personnel files and HR Shared Server to ensure its accuracy and maintain an orderly e-filing system.
- Conduct personnel file audits chasing missing documents, completing files, scanning and uploading to the electronic files.
- Maintain compliance documents in line with Group policies and processes, administering the Disclosure and Barring Service checks as required, checking Professional registrations (GMC/NMC) annually for all clinicians and chasing updated documents including indemnity certificates and work visas.
- Producing documents such as org charts, sickness reports and KPI reports as required.
The Ideal Candidate
|
| E | D |
Education/ Qualification | GCSE (or equivalent qualification) in Maths and English, grade C or above A-levels (or equivalent qualification) CIPD Certificate in Personnel Practice | √
|
√ √ |
Knowledge
| Advanced knowledge of Microsoft Excel, Word, Outlook Intermediate knowledge of Visio HR best practice | √ |
√ |
Experience | Experience of working with people in a customer service environment Has managed a varied workload with fixed deadlines Previous experience in a HR team using HR Information Systems Has worked in an administrative role previously Has worked with Payroll Drafting contracts or writing letters | √
√
√ √ |
√
√ |
Skills | Good verbal and non-verbal communication skills Numerate Able to manage customer expectations and meet demands Good written English and grammar with an attention to detail | √ √ √ √ |
|
Other Specific Qualities | Resourceful Discrete and able to maintain confidentiality Diplomatic/Tactful | √ √ √
|
|
Personality Motivation | Ability to establish good relationships with a wide range of people Ability to work as part of a team Comfortable with data, an analytical mind and a high-level of attention to detail Willing to take responsibility and get things done, takes accountability for their own work Able to work without direct supervision as Supervision won’t always be in the office | √
√ √
√
√ |
|
Package Description
- A rewarding career making a positive impact on people’s lives.
- A competitive salary and benefits package.
- In house development giving the opportunity to grow both personally and professionally.
- 27 days annual leave plus bank holidays.
- Salary sacrifice schemes.
- EAP with Wisdom by Heath Assured.
About the Company
We provide local primary care, at scale
Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.
Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.
We transform communities and reduce heath inequality
Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.
We have a unique offering in the NHS
Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.
We care
We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.