Job Introduction
We are looking for a Patient Experience Lead to champion patient care and experience at CGH & Beggarwood Surgery for 37.5 hours weekly.
Role Responsibility
Key duties will include:
- To ensure that all complaints and significant events raised at CGH Partnership are responded to in accordance with the Operose Health Policy and Procedure within a timely manner.
- To analyze and present trends and themes from significant events and complaints.
- To support the Safeguarding lead by undertaking administrative actions that come from the CGH Partnership Safeguarding meetings.
The Ideal Candidate
Interested? What you will need to be considered:
- Expert in EMIS, Outlook and other office packages.
- Experience of recognizing and tracking themes and trends.
- Experience of risk identification and management within a healthcare setting.
- Good knowledge of local working practices and local patient pathways.
- Strong IT skills.
- Strong communication skills both written and verbal.
- Experience of Being Open and handling complaints.
- Experience/suitable qualification in Safeguarding.
- Commitment to improving service and facilitating positive patient outcomes.
Package Description
What we can offer you as an Patient Experience Lead:
- Annual salary of up to £26,000 depending on experience.
- 27 days annual leave plus bank holidays pro rata.
- Sector Leading Training.
- Access to our bespoke learning management system.
- Varied opportunities for career development within our wider organisation and a range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and employee wellbeing services.
About the Company
Why join Operose Health?
At Operose Health it is our mission to deliver great primary care by improving access, outcomes and patient experience. Our dedicated teams, innovative operating models, ambitious growth plans, and values-driven culture allow us to offer unparalleled support to every practice and service we manage. We care for over 630,000 patients across 60+ GP Practices, from Devon to Doncaster.
We take immense pride in our exceptionally talented workforce. With robust resources and continuous support, we empower our staff to deliver outstanding patient care. Our clinicians and colleagues are encouraged to operate at the top of their licence and champion to be the best that they can be.
Clinical expertise, innovation and research drive our models of care, improving primary care access to provide the right support, at the right time. By leveraging data and insights, we manage demand more efficiently, enabling quicker patient access. We empower and educate patients to improve their health and wellbeing for the long term.