Job Introduction
Job title: Performance Administrator
Location: Home Working - with occasional travel when required
Salary: Up to £28,000.00 depending on experience
Hours: 37.5
Why Join the Performance & Analytics Team?
- Be part of a supportive and forward-thinking team that plays a key role in improving patient outcomes and driving performance across multiple practices.
- Gain valuable experience working with data, clinical systems, and KPI management, with opportunities to develop your skills and progress within a growing organisation.
- Work in a collaborative environment where your ideas are valued, your contribution makes a real impact, and you are supported by experienced leaders and colleagues.
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Role Responsibility
As a valued member of the Operose Health team, your key duties will include:
- Support patient recall processes across practices to improve uptake, ensure timely patient reviews, and contribute to overall performance against organisational targets.
- Support the delivery of training sessions and guidance to practice staff to improve understanding of KPIs, data quality requirements, and system processes.
- Support practices in delivering on: QOF indicators and time-sensitive patient care targets, ensuring patients are appropriately recalled and managed within required timeframes.
- Monitor and improve data quality by identifying inaccuracies, ensuring correct clinical coding, and reducing errors in patient records across practices.
The Ideal Candidate
What we look for in new colleagues:
- A proactive and detail-oriented individual with experience in primary care performance, who is confident working with data, recalls, and clinical systems such as EMIS or SystmOne.
- A strong team player with good communication skills, able to support practices, respond to queries effectively, and work collaboratively to improve KPI performance.
- An organised and motivated individual with the ability to manage competing priorities, follow processes accurately, and contribute to achieving organisational and strategic objectives.
Package Description
How we’ll support you:
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
- Car benefit scheme – specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
About the Company
We provide local primary care, at scale
Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.
Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.
We transform communities and reduce heath inequality
Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.
We have a unique offering in the NHS
Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.
We care
We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.
