Job Introduction
Job title: Performance Manager
Location: Remote with travel as required
Salary: Depending on experience
Hours: 37.5 hours - Fixed term contract (10 months)
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Role Responsibility
As a valued member of the Operose Health team, your key duties will include:
- Performance Management
- Carrying out and guide practice staff on effective recalling of patients in order to improve performance across organisational KPIs.
- Supervising team members in working on organisational priorities and recalling.
- Processing data and running searches and assisting in creating searches.
- Carrying out weekly audits for workflow and performance activity across sites.
- Regular monitoring of local enhanced services, search maintenance and reporting for all practice effectively and within agreed timelines.
- Supporting practices with local enhanced services monitoring and recall activities.
- Supporting practices with QOF monitoring and recall activities, minimizing exception reporting across all sites.
- Central batch coding activities to improve clinical effectiveness across the organisation.
- Housekeeping work - weekly coding work on housekeeping searches for all the relevant areas as per the organisational priorities agreed with Director of P&A and/or MD.
- Supporting with practice data and search queries, identifying patients with incorrect coding or diagnosis on records.
- Preparing and publishing weekly performance packs for the areas agreed areas.
- Understanding data and production of league tables and graphs to publish to managers.
- Validating and submitting Immform data during flu season for all practices.
- EZ Analytics data extractions.
- Reviewing CQRS achievements for practices as and when required– working with Central Team under Director of Performance & Analytics.
- Assisting practices and managers with KPI submissions to ICBs.
- Assisting training sessions with managers to help improve KPI performance.
- Assisting with CQC areas of concerns.
- Dealing with search queries from managers, supporting coding/template amendments.
- Advanced knowledge of EMIS and System One clinical systems.
- Creating search templates and protocols for both clinical systems.
- Awareness of all KPIs and organisational priorities.
- Assisting the Director of Performance & Analytics in creating searches, templates, protocols and any other relevant tasks/projects.
- Serve as a resource to other managers and practices in explaining approaches to data management and extraction.
- To participate in developments within the practice and support QOF requirements.
Package Description
How we’ll support you:
- Annual salary depending on qualifications and experience.
- 27 days annual leave plus bank holidays pro rata.
- The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
- Opportunities for professional development and career progression e.g. Apprenticeship Programs.
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
About the Company
We provide local primary care, at scale
Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.
Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.
We transform communities and reduce heath inequality
Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.
We have a unique offering in the NHS
Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.
We care
We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.
