Job Introduction
Job title: Practice Manager
Location: Falmouth Road Group Practice
Salary: Up to £45,000 depending on experience
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Role Responsibility
As a valued member of the Operose Health team, your key duties will include:
- Working with the site clinical and operational leas to manage and lead the practice both operationally and strategically, ensuring achievement of targets, delivery within budget and the development of the practice. This include line management of the administrative staff and the clinical rota and being responsible for the day-to-day smooth running of the practice supported by the regional manager and clinical leadership.
- Ensuring there a system in place to effectively communicate with the staff and patients within the practice including regular practice meetings and leadership of the practice patient participation group.
- In addition, you will be required to develop effective working relationships with key stakeholders and ensure delivery of a high quality, value for money service to patients.
The Ideal Candidate
What we look for in new colleagues:
- Degree level certification in relevant management or finance qualification.
- Significant people, appraisal, performance management systems and dealing with public/patients experience as well as good working knowledge of employment law, health and safety and employment contracts.
- Experience with Microsoft office software.
- Able to demonstrate experience of developing and working with a team and experience of working within a budget and increasing income.
Package Description
How we’ll support you:
- Annual salary of up to £45,000 depending on qualifications and experience.
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system.
- The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
- Car benefit scheme – specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
About the Company
We provide local primary care, at scale
Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.
Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.
We transform communities and reduce heath inequality
Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.
We have a unique offering in the NHS
Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.
We care
We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.