Job Introduction
Job Purpose
To provide comprehensive reception and administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems. The role requires proficient use of EMIS Web and document management systems such as Docman. The job is across two practices.
Key Responsibilities
Patient Registration & Amendments
- Register new patients onto EMIS Web
- Process patient deductions and transfers
- Update and amend patient demographic details (address, contact details, GP links)
- Ensure accurate record-keeping in line with NHS guidelines
Document Management (Docman)
- Process incoming clinical documents via Docman
- Accurately code and allocate documents to relevant clinicians
- Scan, upload, and file patient correspondence
- Ensure documents are reviewed and actioned in a timely manner
Task Management
- Manage and action tasks within EMIS Web
- Assign tasks to appropriate clinicians or team members
- Monitor outstanding tasks and ensure timely completion
- Respond to internal task queries efficiently
Email & Communication Handling
- Monitor shared practice email inboxes
- Respond to patient and third-party enquiries appropriately
- Forward clinical or urgent queries to relevant staff
- Maintain professional and confidential communication at all times
General Administrative Duties
- Maintain accurate patient records
- Support prescription processing workflows
- Handle general administrative queries from patients and staff
- Assist with audits, data collection, and reporting when required.
- Answer patients calls and cover reception when required.
Compliance & Confidentiality
- Adhere to GDPR and NHS confidentiality guidelines
- Ensure all patient information is handled securely
- Follow practice policies and procedures
Person Specification
Essential
- Previous Receptionist experience (preferably in a GP or healthcare setting)
- Experience using EMIS Web
- Experience with Docman
- Strong attention to detail and accuracy.
- Good customer services.
- Excellent organisational and communication skills
- Ability to prioritise workload in a busy environment
Desirable
- Knowledge of NHS referral pathways and e-RS
- Understanding of medical terminology
- Experience in primary care administration
Working Environment
- Fast-paced GP practice setting
- High volume of patient data and administrative tasks
- Team-based working with clinicians and admin staff
e description (external)