Vacancies

Receptionist/Administrator - Coding Team

Role Responsibility

Overview of roles and responsibilities: 

• Responding to patient queries and liaising with the wider primary care team. 
• Managing appointment requests and signposting patients to our range of services. 
• Maintaining patient records and maintaining patient confidentiality. 
• Utilising other information systems to support efficient workflow processes. 
• Emailing, scanning and coding clinical correspondence. 
• Deal with medical report requests (PMA, Social Security, Housing and Disability Reports, Army, Firearms, Private Medicals) and invoices.
• Produce iGPR medical reports.
• Summarise medical records and record directly onto the GP clinical system.
• Processing prescription requests in a timely manner. 
• Typing and processing referral requests through e-Referral system.
• Supporting patient health promotion recall campaigns. 
• Encouraging uptake of our digital tools to support patient self-care. 
• Taking part in all mandatory training, annual appraisal and continued education, learning and development. 

The Ideal Candidate

Interested? What you will need to be considered:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.
• Experience of iGPR medical software preferable.
• Experience of summarising medical records preferable.
• Experience of e-Referral system preferable

Package Description

What we can offer you as a Receptionist/Administrator:

• Pay rates always above the national or London Living Wage.
• 27 days holiday a year as well as bank holidays minimum for full time staff.
• NHS Pension scheme.
• Apprenticeship opportunities.
• Varied opportunities for career development within our wider organisation and a range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and employee wellbeing services.

About the Company

Why join Operose Health?

At Operose Health it is our mission to deliver great primary care by improving access, outcomes and patient experience. Our dedicated teams, innovative operating models, ambitious growth plans, and values-driven culture allow us to offer unparalleled support to every practice and service we manage. We care for over 630,000 patients across 60+ GP Practices, from Devon to Doncaster.

We take immense pride in our exceptionally talented workforce. With robust resources and continuous support, we empower our staff to deliver outstanding patient care. Our clinicians and colleagues are encouraged to operate at the top of their licence and champion to be the best that they can be. 

Clinical expertise, innovation and research drive our models of care, improving primary care access to provide the right support, at the right time. By leveraging data and insights, we manage demand more efficiently, enabling quicker patient access. We empower and educate patients to improve their health and wellbeing for the long term.