Job Introduction
Our administration teams are the first contact patients have with our services. These are important roles at the heart of the high-quality care we provide.
We invest in our reception and admin staff from the moment they join us. This includes sector-leading pay, benefits and training, and a career where you will make a difference every day.
Successful candidates will be part of a motivated team, working closely with a range of healthcare professionals, making sure we always deliver the best possible care and experience for our patients.
Candidates will need to be comfortable with a flexible approach to tasks and be proactive in solving problems. They must be able to engage positively with patients and colleagues. Candidates will also be supported to use the latest technology, including our own digital apps to connect with patients.
Role Responsibility
Overview of roles and responsibilities:
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and maintaining patient confidentiality.
- Utilising other information systems to support efficient workflow processes.
- Emailing, scanning and coding clinical correspondence.
- Summarise medical records and record directly onto the GP clinical system.
- Processing prescription requests in a timely manner.
- Typing and processing referral requests through e-Referral system.
- Supporting patient health promotion recall campaigns.
- Encouraging uptake of our digital tools to support patient self-care.
- Taking part in all mandatory training, annual appraisal and continued education, learning and development.
The Ideal Candidate
To be considered for this exciting role:
- Reception or customer care experience is essential.
- The person must be an excellent communicator both spoken and written.
- Must have PC skills will be able to use basic Word, Excel and e-mail.
- Experience of summarising medical records preferable.
- Experience of e-Referral system preferable.
- Must be able to work within processes/procedures.
- Work effectively with colleagues as part of a team.
- A willingness to learn and progress with a ‘can do’ attitude.
- Previous experience of working in the NHS is welcome but not essential.
- While knowledge of GP practice systems is desirable, training will be available.
- The ability to communicate with a wide range of people in a kind, professional and caring way.
Package Description
What we can offer you as a Receptionist/Administrator:
- Pay rates always above the national or London Living Wage.
- 27 days holiday a year as well as bank holidays minimum for full time staff.
- NHS Pension scheme.
- Apprenticeship opportunities.
- Varied opportunities for career development within our wider organisation and a range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and employee wellbeing services.
About the Company
Why join Operose Health?
At Operose Health it is our mission to deliver great primary care by improving access, outcomes and patient experience. Our dedicated teams, innovative operating models, ambitious growth plans, and values-driven culture allow us to offer unparalleled support to every practice and service we manage. We care for over 630,000 patients across 60+ GP Practices, from Devon to Doncaster.
We take immense pride in our exceptionally talented workforce. With robust resources and continuous support, we empower our staff to deliver outstanding patient care. Our clinicians and colleagues are encouraged to operate at the top of their licence and champion to be the best that they can be.
Clinical expertise, innovation and research drive our models of care, improving primary care access to provide the right support, at the right time. By leveraging data and insights, we manage demand more efficiently, enabling quicker patient access. We empower and educate patients to improve their health and wellbeing for the long term.