Job Introduction
Job title: Senior Operations Manager
Location: Remote with regular travel to sites covering Leeds, Doncaster, Nottingham, Basingstoke, Southend-on-Sea and Torquay
Salary: Up to £70,000 depending on experience
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Role Responsibility
As a valued member of the Operose Health team, your key duties will include:
- The Senior Operations Manager is a key member of the Senior Leadership Team responsible for leading Regional Teams and overseeing the day-to-day operational delivery of high-quality, patient-centred primary and urgent care services and the execution of the organisations strategic plan across services within their portfolio. The postholder will lead on commercial delivery, service transformation, performance improvement, and operational excellence across multiple primary and urgent care sites. They will work collaboratively with clinical and non-clinical leaders to ensure services meet contractual, regulatory, and quality standards.
The Ideal Candidate
What we look for in new colleagues:
- Significant Senior Management experience in healthcare management, ideally in Primary Care.
- Degree and/or relevant management qualification, preferably in healthcare management or MBA level (Desirable)
- Demonstrable experience in managing multidisciplinary clinical and non-clinical teams.
- Extensive experience of leading successful change in patient centered services.
- Experience of ensuring high levels of staff productivity, efficiency and engagement
- Extensive experience of delivering high quality services.
- Extensive experience in ensuring proactive, collaborative and trusted relationships with commissioners and other external stakeholders.
- Experience of delivering against challenging performance targets, and of managing others to do so.
- Broad knowledge and experience in PMO: project planning, business planning, effective reporting and project controls, risk and issues management.
- Experience in strategic projects or transformation initiatives Significant experience of contract retention and successful procurement outcomes.
- Knowledge on all the business functions is an advantage, especially in healthcare operations, Healthcare organisations, Finance, HR, Governance, Quality Assurance and Technology.
Package Description
How we’ll support you:
- A rewarding career making a positive impact on people’s lives.
- A competitive salary and benefits package.
- In house development giving the opportunity to grow both personally and professionally.
- 27 days annual leave plus bank holidays.
- Salary sacrifice schemes.
- EAP.
About the Company
We provide local primary care, at scale
Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.
Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.
We transform communities and reduce heath inequality
Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.
We have a unique offering in the NHS
Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.
We care
We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.
