Job Introduction
How we’ll support you:
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
- Car benefit scheme – specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
Job Introduction
Job title: Secretary
Location: Broad Oak Medical Practice
Salary: Up to £26,325 depending on experience
Hours: 25 hours
We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients.
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities
As a valued member of the Operose Health team, your key duties will include:
- Providing secretarial services to the Practice team, working in accordance with Practice protocols and guidelines
- Ensuring accurate and appropriate action is taken with telephone enquiries and messages
- Answering the surgery bypass line which involves calls from professionals and directing them to the appropriate person with the surgery.
- Maintaining effective liaison with other agencies and staff concerned with patient care and with other disciplines within the practice, with appropriate regard to confidentiality.
- Preparing letters and reports
- Updating and maintaining medical records, appreciating confidentiality
- Monitoring and responding to emails sent to the Secretarial email account
- Providing an efficient audio, copy typing and word processing service for clinical staff on a daily basis, prioritising urgent requests.
- Managing the Choose & Book referral system to make appointments, bookings and e-Referrals
- Retrieving medical records and assisting the completion of medical/insurance records. This involves the use or the iGPR system.
- Filing patient records and correspondence in patient medical records.
- Assisting with the gathering of statistics and information when required.
- Providing cover for members of the secretarial team during periods of sickness and annual leave.
- Responding to eConsults pertaining to referrals, letters, report requests and all other Secretarial requests.
- Cross cover with the Patient Communications Team, assisting in admin work including the patient enquiry phone line.
- Provide administrative support to the GSF process
The Ideal Candidate
What we look for in new colleagues:
- Audio typing qualification or equivalent experience
- Secretarial studies or business administration certificate or equivalent experience.
- Good working knowledge of Microsoft Office software packages, particularly Word and Excel
- Previous experience in a healthcare environment
- Knowledge of the importance of Data Protection and confidentiality
- Confident in problem solving
- Professional handling of all telephone calls
Desirable:
- Knowledge of clinical systems within the NHS
- Previous use of dictation software
- Previous use of the GP system software, EMIS
